This is the knife-sharp, broken SteelWeave mattress-frame of a
after moderate usage over the course of 8 years.
If you have a defective and dangerous Carlyle Convertible Sofa Bed and Carlyle is giving you the runaround,
contact the N.Y. City Department of Consumer Affairs or
The problem is that Carlyle Convertible Sofa Beds isn't set-up to repair or service their sofa beds when they break and the owners live or move outside their service area (NY/Tri-State). Although NONE of these out-of-state repair issues were disclosed at the time of sale, Carlyle Sofa Bed CEO, Darren de Matteo used the "blame-the-out-of-state-customers" approach for even buying one of their very pricey sofa beds.
Carlyle reps said they would "try to find someone" in our area who could install one of their Steelweave mattress frames but they did not offer an estimate on the cost of the labor. Additionally, Carlyle offered no warranty on the labor because the installer won't be a Carlyle-trained installer. These open-ended charges did not even include the price of a replacement Steelweave frame being shipped to us. Carlyle initially quoted an amount of more than $800.
AGAIN: None of these out-of-state repair issues were EVER DISCLOSED before, during or after the sale.
Bottom Line: No warranty on the labor, no warranty on the SteelWeave frame, "sky's-the-limit" on the replacement costs... and the clueless
CEO wonders why this customer says, No Thank You!!